Política de reembolso

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

An item will only qualify for return or refund if the item ordered and received is misprinted or damaged.  Returns and exchange is not available for incorrect sizing.  Size charts are available on the website and with each item that has size options.

The Lift Equation products can only be returned if they are unopened.  We do not currently have a no risk policy with our supplements and advise that you consult a physician before starting any new supplements.

To start a return, you can contact us at christy@verticalspeed.com. 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at christy@verticalspeed.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on Lift Equation supplements, sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at christy@verticalspeed.com.